Do Early Adopters Have All the Glory?

One of the greatest obstacles that small businesses face today in their online marketing is DISTRIBUTION. Email lists have to be built. Mobile opt-in subscribers have to be accumulated. Social Media connects have to be established. All this takes time. Lots of time.

Companies that were diligent with collecting emails in the early days now have thousands of emails to show for, which is important as it becomes increasingly more difficult for people to fork over their email address.

Those that offered text messaging, or SMS, a year or two ago now have more luxuries because they can more easily reach peoples’ mobile phones and devices and produce higher response rates.

Likewise, those who dove in to blogging and social media a few years ago and kept with it, now have tons of content online and a more established presence, giving them more flexibility and maneuverability than those new to the space. In fact, for those new to any or all of these mediums, building your distribution lists is going to become increasingly more difficult, timely, and expensive.

Chicken and Egg

For celebrities and big name brands with lots of clout, resources and capital this is not an issue, but for everyone else it is potentially one of the biggest stumbling blocks getting in the way of your online success.

Like all new marketing and advertising mediums, there is a chicken-and-egg dilemma, and social media is no different. It’s not worth doing if not enough people are going to see you, but no one can possibly see you if you aren’t doing it. Therefore you have to somehow create the chicken to lay the egg.

Social media has evolved to the point where it has become almost essential to your overall marketing strategy, so how do you as a small business owner already strapped for time and capital, leverage this potentially powerful and hyped up medium?

While there are proven methods and tactics that are known to work, there is no “one way” to do things in social media, let alone any silver bullets. If you study online marketing trends, you are probably inundated with ideas, statistics, do’s, don’ts, and how-to’s.

Unfortunately, most marketers and small business owners have little visibility into their advertising results and are “blindly investing in strategies, unsure of the outcome.” This is what is called “advertising in silos” and Adobe recently published a white paper about the subject. But that information like this is not useful to you if you do not have large enough numbers to work with.

If you have 200 or 300 people on your Facebook page and you run a message on it or a campaign, you would be lucky to get 5 or 8 people interested, which is 2.5% of 200 and 300 respectively. This type of response rate for direct mail would be awesome, but are the expectations of social media any different?

The only way to increase this number (as opposed to the percentage) is to increase the number of people that can see your ad. This might be easier than increasing the percentage.

So what are some ways we can do this? Here are TWO:

Ask People to Connect…BORING

One way is to reach out to your customers and ask them to connect with you. This is always a good first step but you can’t do it very often. Your customers want and need information they can use, not chores to help you out. Therefore, it might be good to find alternative sources, or what I like to call Channel Partners.

Channel Partners

Channel partners are people and businesses with audiences that might like your product or service and who have agreed to work in conjunction with you to exchange audience members. This is a great way to attract more interest in your brand from people not already familiar with you. How you work with these channels is up to you. Here are a few methods you could try:

- Sharing blog posts and information in social media
- Commenting on one another’s material, or
- Doing joint campaigns that are mutually beneficial

These are only a few examples, I would be curious to see what other ideas people have for increasing their distribution so if you have suggestions please share.

Establishing channel partners can take time, and they don’t always work out as expected. What you expect from social media is up to you. But what you get from it is simple math. Get your message in front of more people, get more response. It’s easier said than done, but that shouldn’t keep you from doing it.

A Mobile Marketing Crash Course for Small Business Owners

Unless you live in the Land of Nod, you most certainly must recognize the rapid increase in the use of mobile devices such as iPad, iPhone, and Adroid-powered smartphones over the past 2-3 years. As a business owner, you have to be wondering how this is impacting your business, and where all this is headed?

To help answer these and other important questions about mobile marketing, I have out together an article series that addresses the primary tenants of mobile marketing from the SMB perspective.

In this series, we explore the following topics:

  1. Why Text Message Marketing is Important
  2. What is SMS Software and Why Do I Need It?
  3. Bar codes, QR Codes, Tags and Why Should I Care?
  4. Mobile Marketing With Mobile Apps; Are Apps Right For Your Business?
  5. How to Improve Your ROI with Mobile Website Marketing
  6. What’s Best for Your SMB: A Mobile Website or Mobile App?

This blog series was also put together in the form of a White Paper which dives into these issues and offers solutions for small business owners, which you can download free by clicking on the button below.

These are important issues that depending on your type of business, your size, and of course your business marketing objectives, you will need to respond to in some way shape or form. The series and the white paper are meant to give you a real-world way of looking at these issues and offer practical ways to approach each of the these mobile marketing strategies for your SMB.

 

Find places online to run daily local advertising deals

So often when you think of running coupon offers and specials you think of restaurants and retailers. But the types of coupons and special offers to run and the types of businesses that can run them, is a very open playing field.

On a new project we have going on called Chester County Internet Marketers, or #ChesCoIM for short, we are experimenting with coupon offers and specials at the retail level. We started by launching a Facebook page called Chester County Deals which is meant for people to post coupons and special offers that local retailers are running.

There is no limit to what types of deals are posted. Hopefully people and businesses will get original and reserve their free range of the site to innovative ways of running special offers. Anyone can post to it, for now at least, including local businesses and their patrons.

It is not a group buying site like Groupon and LivingSocial. It is meant for running daily, weekly, and monthly deals. The idea is that by doing so you can drive more business with Facbeook using the social channels as opposed to the paid advertising method, which is effective in its own right too.

If it gains popularity, which it seems to have already, it could serve as a handy community page for people through time. Some sort of moderation and management would probably be necessary as it evolves too.

There are lot of ways to run coupons and special offers to people. I just did a post on the ChesCoIM blog that includes statistics from businesses that have deployed group buying campaigns and use daily deals to drive business. There are some ideas in there.

If you are a retail business local to the Chester County, Pennsylvania area then take a moment now to LIKE the Deals page and post your first special offer. Also take a moment to LIKE the ChesCoIM Facebook page where we can work with you as a business on how to do more with the ChesCo Deals Facebook page and other Internet marketing and local advertising tools that we offer.

The Importance of Having a Good Vision Document for Your Business

Courtesy of Health Matter 4 All Blog

A few weeks ago I was putting together a blog post for a new project of which I am a part. The piece was written by one of the other project contributors and it was my job get it up to the blog. It was about the importance of smart goal setting and the author was sharing how the practice of setting goals and ways to achieve them directly impacted his ability to achieve those stated goals. And this got me thinking…I haven’t set goals for my business in a while, if ever.

The first thing I decided to do before setting some new goals was to dig up the original vision document I had created for my business when I first started it back in March 2007. I hadn’t reviewed it in a while and felt that it would make sense for me to re-visit this before setting some new business goals. Problem was, I could not find the document.

This bothered me and so I booted up my old PC that I had used a lot more back then and started digging through my backup drive to hopefully locate the file, which I did luckily. After reading it a few times, I am happy to report that with the exception of a few things I am very much in synch with my original company vision. I can’t think of anything that needs to be changed and I really like how it is laid out. So I thought I might share it here verbatim as a resource for others to consider in need of creating your own vision doc.

So here it is, exactly how I have it. The only thing to note is that the company name used has changed from Webtwologies to AutoConversion

WebtwologiesPrepare Your Business for Tomorrow’s Web

Vision
Webtwologies is an IT consulting firm that produces forward-thinking solutions and marketing strategies for small- to medium-sized businesses. Our commitment to industry is for the betterment of society with the idea in mind that we are always stewards of a Higher Purpose.

Strategy
Our strategy is to provide progressive Web 2.0 solutions couple with digital marketing concepts to establish new customers and/or retain existing ones for YOUR business.

Opportunity
Our opportunity lies within businesses that would benefit from a dynamic web solution for internal and/or external purposes and that are committed tio investing into a digital marketing strategy that strives to meet their own core objectives.

Mission
Our corporate mission is to provide information, tools, and resources that give people the ability ti be constructive and to prosper. We strive to establish and maintain a product that lives on through the ages.

Key Objectives

  1. To build relationships with people and businesses through a sense of humility and service.
  2. To always be forward-thinking and innovative.
  3. To always be open and ready for change.

Keys to Success

  1. Build customers for life!
  2. Use technology as an accelerator, not a trailblazer.
  3. A commitment for constant improvement in all areas of business and our lives.

So that is it. That was my original vision doc.

You can see that I distinguished between some core concepts that can vary from person to person and business to business. You should also be able to see that it defines the who, what, why, and how but it leaves off the “when” and it also does not have specific goals stated in it. I don’t recall ever stating clear set goals int he 4.5 years I have had this business, let alone how I could achieve them. Granted I have set tasks and projects that needed to be accomplished but I never laid out cornet goals such as sales numbers to hit, lead counts, revenue goals, etc.

Maybe one of the things I need to add to this document belongs in the Keys to Success section: Regularly set clear goals, define a plan to achieve them, and be accountable for doing so. This by the way is precisely what the aforementioned blog post is about that I referenced while opening up this post. It’s called Four Principals to Achieving Your Goals and it is the Practical Coaching Tip for May’s edition on the Business Vision Network blog, which is the project I mentioned as well. In the post, author Chris LaGarde demonstrates not only the importance of setting goals (Affirmation) but also the importance of Accountability, Tracking, and Action.

If you are lacking in defined goals, or lacking in your ability to achieve the ones you have set, then click on over to Chris’ post. Likewise if you need to create yourself a vision doc for your business then by all means feel free to use what I have offered here as a starting point to get things rolling. And of course if you have some feedback or input to offer me or others viewing this post, your comments are certainly welcome.

What is SMS Software and Why Do I Need It?

This is part 2 of 6 in the series: A Mobile Marketing Crash Course for Small Business Owners

Surveys show that approximately 42 percent of adults ages 18-34 and 33 percent of 35-44 year olds are interested in getting opt-in mobile alerts from their favorite places.

This of course is great news for marketers. You could question these numbers like you can for all studies and surveys, you could even question why people are so interested and willing to receive mobile alerts, but the fact remains that right now your customers are active on the mobile web and want to hear from you and there is no indication that this will decrease any time soon. So why not be part of the conversation?

To be part of the conversation you are going to need SMS software which gives you the ability to collect subscribers and send and schedule text messages to go out to individual subscribers and groups of them. All SMS software has a few core features and some will have more sophisticated features. The basic features include:

  • Ability to create and manage multiple lists, a.k.a. keywords.
  • Ability for people to opt-in and out of your lists.
  • Ability to send group text messages to people on your list.
  • Ability to send text messages to any phone or device that supports SMS.
  • Ability to create auto responses for each list.
  • Ability to schedule text messages to be sent at a future date and time.
  • Ability to create Bar Codes, or QR codes.

Plainly put, SMS software gives you the ability to do text message marketing. The way it works is this…

Short Codes

Your SMS system, or software, is associated to one or more short codes. A short code is like a phone number, except that it contains far fewer numbers. But nonetheless, a short code is the “number” that sends and receives text messages. An example would be “41513″ or “63277″. When you lease SMS software, a short code is assigned to it and you might share this short code with other lessors.

Keywords

Keywords are your lists. You might create one list, or keyword, for customers called SPECIALS, one for prospects called FOOD, and one for employees called TEAM. Therefore, to opt in to your customer list one would text the word SPECIALS to your short code. To join your employee list employees would text TEAM to your short code.

When you have SMS software, you typically have one short code that permits you to run multiple keywords, or lists. The only caveat is that because you share your short code with other companies, the keywords for your lists are first-come first-serve because the same keyword can not be supported on a single short code.

Auto Responses

In most cases you want to send people a text message immediately after they request to opt in to your list, or keyword. So, just like with any email list-building software, you are able to set an auto response text message in your SMS software so that when people opt-in they receive a text right away.

Scheduled Messages

Likewise, as a marketer you might also want to schedule text messages to go out. For instance, at the beginning of the month you might want to set up a text message a week to send out your weekly specials. The ability to schedule text messages is something you want to look for when considering your SMS software.

These are some of the basics of SMS software. Some, if not all will give you the ability to generate bar codes of some sort, which we will explore in the next segment. Some SMS systems may also give you the ability to create mobile websites or at least landing pages where you can direct people to that receive your text messages. Of course, you do not have to link people to pages built by your SMS system, but you would likely have the ability to do so.


This blog series was also put together in the form of a White Paper which dives into these issues and offers solutions for small business owners, which you can download free by clicking on the button below.

Why Text Message Marketing is Important

This is part 1 of 6 in the series: A Mobile Marketing Crash Course for Small Business Owners

As mentioned in our opening post, this series tackles the problem or challenge of mobile marketing from the perspective of a small business owner, be it B2B or B2C, as opposed to from a mainstream brand or high profile entity where the rules and nature of the game might be different. As a small business owner, there are a few terms and concepts, or tenants, with which you want to be familiar. These are:

  1. Text Messaging, a.k.a. SMS
  2. SMS Software
  3. Bar Codes, Tags, and QR Codes
  4. Mobile Web Sites
  5. Mobile Apps

Text Messaging

Text messaging is the every-day term for SMS which stands for Short Message Service. It is a protocol, or technology that has standards and so it works across all brands and devices that support SMS. Much like radio where all you need is FM support to access FM channels, or HD support to experience high-definition television, to benefit from text messaging you only need a device or system that can send and/or receive text messages.

As its name implies, “short message service”, text messages are limited to 160 characters, including spaces. As you can see, this is quite limiting.

Or is it?

One of the most popular systems in the world today is Twitter, which similar to SMS, restricts user’s ability to send and receive messages to only 142 characters. If a system like Twitter can be deemed so popular and useful, then certainly SMS can be too. After all, SMS supports an additional 12% of characters.

So what makes SMS, or text messaging so useful?

Statistically, 99% of text messages are read by recipients and 93% of them are opened within THREE minutes. This is no surprise considering that text messages are received on your mobile device which is almost always on hand. Plus with such a limited amount of space to create interest, you are forced as a marketer to really think about what you are saying. If your messages aren’t engaging then you will undoubtedly lose your subscribers.

This leads us to the next tenant – SMS Software, which is software that gives you the ability to send text messages and manage SMS subscribers for marketing purposes.


This blog series was also put together in the form of a White Paper which dives into these issues and offers solutions for small business owners, which you can download free by clicking on the button below.

How to tell if your blog or website has been hacked by spammers

This post was derived almost verbatim from Axandra.com in their Weekly SEO News.

Apparently, spammers have found a new way to get higher rankings on Google. The trick involves hacked websites and the canonical tag. Is your website at risk? What can you do to avoid this?

What exactly has happened?

In an online forum, webmasters reported a new spam method. Hackers inserted the canonical tag on websites of other people:

“I came across a website with canonical tags setup on all of their pages and they were pointing to a spam site. I suspect someone hacked in and changed the canonical tags to siphon link juice.

Now that cross cross-domain canonical tags are supported I would not be surprised if this becomes more common. The canonical tag is a small line of code that is easy to overlook despite its large implications.”

Google’s Matt Cutts confirmed this in a Twitter tweet: “A recent spam trend is hacking websites to insert rel=canonical pointing to hacker’s site. If U suspect hacking, check 4 it.”

Why is this a problem?

The original purpose of the rel=canonical tag is to help website owners eliminate self-created duplicate content. The canonical tag tells search engine spiders the original source of a file.

For example, a search engine robot might visit the web page “www.example.com/page4.htm”. If that page contains the tag
then search engines will show original page.com in the search results instead of example.com.

If hackers add the canonical tag to your web pages and point it to another website then your website content will help another website to get high rankings while your own website will lose all of its rankings.

How to check if your website is exploited

Open a page of your website in your browser and select “View HTML source” in your browser. If you can see a rel=canonical tag that points to an unknown domain in the head section of your page then your website has been hacked.

Unfortunately, hackers might have changed your web server so that it only shows the canonical tag to Google’s indexing robot. In that case, you have to check how Google sees your web pages:

  1. Download and install iBusinessPromoter (IBP).
  2. Select “Tools > Search engine spider simulator”
  3. Select Google’s spider.
  4. Check the HTML source in the spider simulator report for the canonical tag.

This works with the free demo version of iBusinessPromoter. You do not have to buy IBP to check your web pages with the spider simulator.

Google is aware of the problem. Unfortunately, it is very difficult to find out if a webmaster intentionally inserted a canonical tag to a website or if the tag was inserted by a hacker. Further information about the canonical tag can be found in the news below.

Read original contents at Axandra.com.

Referred Business Takes Time

As a business owner, I am always on the lookout for potential new business. Not just with people and businesses that would benefit from my products and services, but also with people that can make introductions and refer me to people they know. This of course is sales & networking 101.

This type of networking usually pays off in time. Seldom do I expect to meet someone and then have new business referred to me by that person right away. It’s a numbers game really. For every 10 people you meet that agree to refer you business, you can expect 2 or 3 referrals a year from one of them. Of course this ratio can vary from business to business and industry to industry.

But sometimes, it can pay off quickly.

One recent example of this paying off immediately came when I joined a local business networking group called the Business Vision Network, or BVN. After the first session of a BVN workshop series earlier this year, I met up with a few other participants over the next several weeks. One of them agreed to introduce me to clients that would need our mobile marketing product and lo-and-behold about a week or two later this person introduced me to a prospective client of his.

We met with the prospective client together and over the next couple of weeks he followed up with them, which was great because it is usually better for the person referring the business to do the follow up. Shortly after that they called him and said they wanted to press forward with the product.

All-in-all, this process took about 6 weeks I believe from the time the referring business owner and I met until the time when the referral became a customer. Six weeks might seem like a long time, but it goes by quickly, which is why it’s important to do a lot of networking for this purpose at all times to keep multiple irons in the fire. You never know when one is going to POP!

About BVN: Business Vision Network is an international network of businesses and organizations that are partnered together to positively impact local and global communities. This post was written to be included as a Success Story in a forthcoming issue of the BVN newsletter. To learn more about BVN or to get a taste for things to come, visit the BVN website and also join the BVN Facebook Page which was recently launched to start growing this business community online.

6 Ways to Use QR Codes in Your Advertising

There were a couple good articles published recently about QR codes on some blogs that I frequent. One article offers a variety of examples for how these bar codes can be used in advertising. The other challenges their potential widespread use, and also offers some practical use for them. Both articles refer the bar codes’ origins to Japanese auto makers.

The example uses provided include:

  • Posting one in your shop window or website discounting a visitor’s first purchase
  • Post it on a Facebook Page sending the individual to your website
  • Visit a landing page on your website and track activity
  • Adding them to your business cards offering your contact information instantly
  • Present announcements about a new product line and where to find it
  • Including them in places to make your vCard downloadable

The RoundPeg blog with Lorraine Ball does a phenomenal job producing timely relevant content with practical real-world use for things like QR codes. You will see she challenges the potential widespread acceptance of QR codes, but does not rule them out as a passing trend. On the contrary, QR codes, like all types of bar codes, make a lot of sense and can be expect to be adopted extensively. [Read article...]

The AB2BC blog is new. It approaches topics like this from an experiential perspective, that is, the human experience. it concludes with the reminder that customer engagement is the key and that QR codes help accomplish this. [Read Article...]

“Customer engagement is key to having them come back for more.” -Bruce Aristeo, AB2BC.net

Have a look at these readings and let us know what your experience is or has been with the use of QR codes as an end user, marketer, or a small business owner. We do offer a solution for creating and using these scan codes so if you would like more information on the subject you may contact us or download the free White Paper on QR Codes that we plan to make availbale shortly.

Keep the Strategy Horse in front of the Marketing Cart

This post is courtesy of Yawp! Creative Marketing Founder Jason Stigora, who I have had the pleasure of getting to know the past several months in a workshop series offered by Business Vision Network.

Some of the most common requests I receive from business owners are, “I need a Web site!” or “I need a brochure!” Now, to be sure, Web sites and brochures are valuable marketing tools. However, when I ask, “Why do you need these marketing tools?” it strikes me how many business owners respond, “Because I don’t have one yet.”

My friends, “Because I don’t have one yet.” is the first sign you need to rethink how you’re spending your marketing budget. Before you start building that Web site or writing that brochure, you will be well served to spend time defining how your marketing assets will be tactfully used to engage your target audience or ideal buyer.

To that end, here’s a practical marketing tip for you: Always connect your marketing assets back to a strategy.

“Marketing strategy” can be an elusive concept for some business owners, so allow me to break it down. Simply put, a marketing strategy is a structured series of customer touches planned over a set period of time for the purpose of identifying sales opportunities or raising brand awareness. That’s it. If you add more to it, you may be in jeopardy of over complicating your strategy.

A basic marketing strategy is simple enough to build. Start by defining each customer’s touch point and when it will happen. Each marketing touch should be a clear action–a phone call, a press release, an email, a letter, an advertisement, or maybe even a customized direct mail package. Next, define the “offer” that will be attached to each touch-a brochure, a BrainsharkTM presentation, a case study, a newsletter, a link to your Web site, or a clever giveaway. These are your marketing assets.

Finally, map the marketing touches on a calendar so you can see when you’ll need each marketing asset. Once you’ve got this basic strategy pulled together, you’re ready to start building some creative deliverables.

So, my recommendation to you is to spend a few hours this month focusing on developing a marketing strategy to help generate your sales leads or build brand awareness. Your strategy will help you drive the creative development of your marketing collateral arsenal. The payoff is you’ll most certainly get better response rates if you have a strong offer for each scheduled customer touch-not to mention, your brochures won’t sit on the shelf if you define their purpose before spending time creating them.